FREQUENT ASKED QUESTIONS

Exide batteries are available nationwide, they are distributed through Exide Express available in :

Harare, Bulawayo, Kwekwe, Gweru, Mutare, Kadoma, Bindura, Beitbridge, Hwange, Victoria falls, Masvingo, Marondera, Chinhoyi, Zvishavane, Chitungwiza and Chiredzi

For More Details Visit (http//exideexpress.co.zw)

All Exide batteries, Solar or Automotive batteries are 12volts.

Exide Solar is a deep cycle battery with Glass Mat Technology engineered to cater for all back up and Solar applications whether on grid or off grid.

Exide Solar is designed to give power over prolonged period of time and it charges also over a prolonged period of time.

Exide Solar is for back up and Solar applications only.

Exide Solar battery has a constant current discharge capacity.

Whereas on Exide Automotive

It is designed for vehicle applications and accessories.

It is engineered to give a burst of power over a short period of time when cranking or starting engines.

The battery is the primary ‘source’ of electrical energy on motor vehicles. It stores chemicals, not electricity. Two different types of lead in an acid mixture react to produce an electrical pressure. This electrochemical reaction changes chemical energy to electrical energy.

Battery Functions

Engine off: Battery energy is used to operate the lighting and accessory systems

Engine starting: Battery energy is used to operate the starter motor and to provide current for the ignition system during cranking.

Engine running: Battery energy may be needed when the vehicles electrical load requirements exceed the supply from the charging system.

In addition, the battery also serves as a voltage stabilizer, or larger filter, by absorbing abnormal, transient voltages in the vehicle’s electrical system. Without this protection, certain electrical or electronic components could be damaged by these high voltages.

Chloride Zimbabwe, the battery manufacturer warrants to the original purchaser only, for a period of twelve (12) months as from date of purchase, that this battery is free of defects in material and workmanship under normal use and service conditions and in terms of correct application.

In the event of any defects in material and/or workmanship arising within the said twelve (12) month period, Chloride undertakes, in its sole discretion to replace the battery at its own cost and without charge to the purchaser, subject to the following conditions:

Warranty covers

  • Manufacturer’s defects only
  • Any claim made  as soon as the purchaser becomes aware of the defect and which  must become apparent within the twelve (12) month warranty term;
  • The purchaser must return the defective battery to Chloride or its duly authorized agents and exhibit satisfactory proof of purchase of the battery from Chloride or its duly authorized agents;
  • The warranty on the  replaced  battery shall extend from  the original date of purchase of the “defective” batter

Warranty does not cover

  • Where the battery is used in a vehicle whose specifications requires a battery of a different size / ampere hour capacity or where this battery is fitted below or above the suggested ampere hour capacity (at the 20 hour rate) as specified in Chloride’s official Battery Selection Guide or, in the case of original equipment installed by a vehicle manufacturer, not according to their official specified capacity;
  • This warranty is void if failure of the battery has resulted from abuse or neglect; improper use / misapplication (including incorrect over or under charging; failure to keep the battery properly charged or maintained; or use in automotive vehicles without properly operating starting or charging systems); use of the battery in continuous shift; overheating; overfilling; tipping over; missing or loose vent caps; use of battery acid or additives; excessive use and abnormal wear and tear during the warranty term (including commercial use); use in a vehicle fitted with additional or non-standard electrical extras; environmental conditions or any other damage arising from, inter alia, accident / collision, fire, explosion, freezing, theft, civil commotion, labor / political unrest or rioting;
  • Chloride and its duly authorized agents exclude all liability for damage, loss or injury howsoever suffered and shall not be held liable for any damages, losses, injury, expenses or costs (whether of a direct, indirect, consequential, incidental or other nature) howsoever suffered and by whomsoever suffered which may arise out of or relate to the use or in ability to use this battery or any failure whatsoever to meet this
  • Positive grid corrosion (can be accelerated by heat and overcharging)
  • Loss of electrolyte due to heat or overcharging
  • Undercharging with voltages less than 13.8V
  • Physical damage due to vibration
  • Sulphation in storage
  • Overcharging when the charging voltage is not well controlled
  • Electrical leakages – check for electrical leakage with all car accessories turned off by:

Disconnecting the battery ground cable and connecting a suitable voltmeter between disconnected battery post and ground (A reading over 6V indicates excessive leak). OR

Disconnecting the battery cable that goes to the starter and connecting an Ohmmeter between the cable and ground. (A resistance of fewer than 100 OHMS will drain the battery).

  • Car charging system – The car’s charging system should always be checked after charging

Once after every 3 months spend five (5) minutes on these simple tasks

  1. Check that the electrolyte level just covers the plates and top-up with approved battery water when needed. If large amounts of water are required regularly, the charging system on the vehicle may be set at too high voltage.
  1. Check that the battery container and lid are clean and dry and that the terminal connections are clean and tight, with a light smearing of petroleum jelly. The battery cables should not be frayed or damaged in any way. Battery terminal should never be hammered onto the terminal posts as this will cause serious damage to the battery and invalidate the warranty.
  1. Check that the specified battery for the vehicle has been properly fitted and secured by the correct retaining straps, tightened, but not over-tightened.

From time to time, a battery may require charging to restore its condition. This normally termed a bench charge, and requires the use of a proprietary type workshop battery-charger, which should be located in a well-ventilated area away from naked flames or sparks.

  1. The battery should be correctly topped-up at the start of the charge.
  2. Connection to the battery should be made or removed with the charger turned OFF.
  3. The charger should be turned ON only after the lowest charge has been selected.
  4. For an overnight charge, 10-12 hours, a charge rate of one-tenth of the 20hour capacity in amperes should be selected on the charger. This is the normal bench-charger rate.
  5. After charging the battery, it should again be topped-up with battery water to the correct level and the top cleaned to remove excess acid.

The low maintenance Exide battery is equipped with a magic eye which indicates the state of charge of the battery and level of electrolyte within the battery. When green the battery is fully charged. Red means the battery needs charging. The battery will need topping up with battery water when the magic eye indicator is colourless.

However, for batteries without the magic eye battery testing can be carried out by means of a Hydrometer, which is used to determine the specific gravity (S.G) of the electrolyte. The S.G’s indicate the state of charge of the individual cells of the battery and as a battery charges the S.G. increases and the vice-versa is true.

Battery charging is affected by increasing its internal resistance and CMEF (counter-electromotive force produced by the electrochemical reaction):

  1. Temperature: As the temperature decreases the electrolyte resists charging. A cold battery will take more time to charge; a warm battery, less time. Never attempt to charge a frozen battery.
  1. State-of-charge: The condition of the battery’s active materials will affect charging. A battery that is severely discharged will have hard sulphate crystals on its plates

How long can I leave my battery unused?

A battery  is designed to be charged regularly by an alternator. Any unused battery, regardless of its chemistry, will self discharge over time and if allowed to remain discharged, will undergo severe positive grid corrosion and premature battery failure. The rate of discharge will depend on the type of battery and the storage temperature.

Automotive battery components, which include lead, plastic and sulphuric acid are harmful to our environment if they are not properly treated. Fortunately, most of the components of these batteries are well suited to recycling. Chloride Zimbabwe is the only organisation with the necessary facilities and knowledge to ensure the safe recycling and disposal of lead acid battery components.

FAQs

Still Open Questions.